When a pet cannot travel normally, a clear phone call helps the clinic decide whether its pet medical vehicle is available and what preparation may be needed. The service should never be assumed to be immediate or 24-hour.
What to say first
- Exact pickup location and building access.
- Main symptom and when it began.
- Species, approximate size and whether the pet can stand or walk.
- Known aggression, severe fear or pain with handling.
- Current clinic and receiving clinic for a transfer, if known.
Keep the route safe
Follow the veterinary team’s instructions for moving the pet. Clear lifts, doors and stairs where possible, keep other animals away and prepare records and medication for handover.
Confirm the practical details
Ask about availability, coverage, estimated arrival, destination, fee and what support is provided during transport. If the service is not available, ask what safe alternative the clinic recommends.
Sources and further reading
General information only. Follow direct veterinary instructions for an unstable or injured animal.